Return & Refund Policy

1. For HTE USA Products: The Chi Machine, E-Power Machine, FIR Pad, Waist Support Belt and Soqi Ceramic Heater

HTE USA offers a 14 day, 100% money-back satisfaction guarantee for all its product purchases. Within fourteen (14) days of purchase, if you are not satisfied with the product for any reason, you may return the item in good reselling condition with its original package, all accessories and manuals, otherwise a 15% restocking fee applies. Prior to returning, you must first contact ZenKinetix to request for a return authorization number. Refund covers the cost of the item + sales tax paid, but the shipping charge for item/s being delivered to you is non-refundable. You will also be responsible for paying to ship the return item back to HTE USA. Items returned without authorization number will NOT be accepted nor refunded. Once HTE USA receive and inspect the item/s, your refund will be processed within 5 working days.

In the case of defective product, HTE USA will arrange return shipping, and we'll email you the Return Label where shipping is at NO cost to you. Once the defective product is received, HTE USA will arrange to ship the replacement item back to you.


If you have any questions on how to return your item to us, contact us at