Return & Refund Policy

1. For HTE USA Products: The Chi Machine, E-Power Machine, FIR Pad, Waist Support Belt and Soqi Ceramic Heater

HTE USA offers a 14 day, 100% money-back satisfaction guarantee for all its product purchases. Within fourteen (14) days of purchase, if you are not satisfied with the product for any reason, you may return the item in good reselling condition with its original package, all accessories and manuals, otherwise a 15% restocking fee applies. Prior to returning, you must first contact ZenKinetix to request for a return authorization number. Refund covers the cost of the item + sales tax paid, but the shipping charge for item/s being delivered to you is non-refundable. You will also be responsible for paying to ship the return item back to HTE USA. Items returned without authorization number will NOT be accepted nor refunded. Once HTE USA receive and inspect the item/s, your refund will be processed within 3 working days .

2. For ZenKinetix Direct Products: Sleep Bliss

If you are not 100% satisfied within 30 days from your purchase, you can return the product and get a full refund. Please attach your return item with your email order receipt or proof of purchase. You will be responsible for arranging your own shipping for returning the item. Shipping is at your own cost and non-refundable. Once ZenKinetix receives your item, your refund will be processed within 3 working days.

CONTACT US

If you have any questions on how to return your item to us, contact us at info@zenkinetix.com.