Shipping & Warranty

Thank you for visiting and shopping at Following are the terms and conditions that constitute our Shipping Policy. Shipping policy differs between ZenKinetix direct products and distributed products by HTE USA / ASIA.

CLICK HERE to view Shipping Policy on Chi Machine, E-Power, and other HTE Products >>


  1. Neem Herbal Toothpaste

Shipment processing time

All orders are processed in 1-2 working days and shipped within USA in 2-7 business days, and 10-15 days for international shipments.

If we are experiencing a high volume of orders or due to pandemic situations, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Please note that delivery delays can occasionally occur.


Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer FREE SHIPPING in USA for any orders above $20.00. If it's below $20, the standard USPS first-mail package or priority mail rates apply. The estimated delivery time via USPS are processed within 2-7 business days, depending on your selection. Additional International Shipping charges apply for worldwide shipments and processed within 10-15 days.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.


ZenKinetix is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We ship outside of USA, and to limited countries for certain products. Please refer to the individual product information posted on our website for the regions that we cover. International shipping additional charge applies. Overseas orders are shipped to the exact address provided. Once an international order has been shipped, we cannot change or amend the address information. For more information, please email to

Customs, Duties and Taxes

ZenKinetix is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).




  1. The Chi Machine
  2. E-Power
  3. FIR Pad
  4. FIR Infrared Waist Support Belt
  5. Body Profile Cream
  6. Soqi GoGreen Supplement
  7. Chi Machine & E-Power Accessories
  8. Soqi Ceramic Heater


We are an Independent Distributor of HTE (USA & ASIA) and our Member ID is A261350 & SJE29322. All orders are processed and fulfilled by HTE USA & ASIA directly. All products will be shipped by standard Courier Service once receipt of order is processed, confirmed and payment is accepted. Orders will normally be processed within three (3) business days and will be shipped directly to the designated Ship-To address in 3-7 days for USA. International orders and shipping are processed within 7-15 days.

USA orders are normally fulfilled by FedEx, unless stated otherwise. Please DO NOT use a PO Box address to accept machine items. Due to a recent increase of stolen packages, FedEx will no longer cover the expense of lost items. HTE USA and ZenKinetix will NOT be responsible for any refund or reimbursement of lost packages. In order to protect your big item purchase, shipping for certain products have been made mandatory with Signature Requirement to accept the delivery. In case of a missed delivery, FedEx will leave a note at your door. You can contact them to reschedule a delivery or pick up at their local office. This may be less convenient for you, but it's better than losing cash on your purchase.

ALL International orders (except Canada & South America) are fulfilled by HTE ASIA (Taiwan or China) either by DHL or FedEx. Once goods are shipped, they are Non-Refundable. Please ensure that your address is correct with a valid contact number before submitting your order. PO Box address is NOT accepted. Once your order has been shipped, we can NO LONGER change or amend any shipping address. The courier service, HTE ASIA and ZenKinetix will NOT be responsible for any refund of reimbursement for lost delivery due to wrong address.  



Machines are supplied with:

  • US electrical plug 110-120V ~60HZ for Canada & South America
  • EU electrical plug 220-240V ~50HZ for Europe & Asia
  • AU electrical plug 220-240V ~50HZ for Australia & New Zealand
  • UK electrical plug 220-240V ~50HZ for UK, Singapore & Malaysia
Plug adapter (if required) is NOT included in the product and shipping.

    We ship to: USA, Canada, Mexico, South America, Europe, UK, Australia, New Zealand, Singapore, Malaysia, Indonesia, Thailand & Vietnam.

    To place an order for the above Asia region, please send us an email to



    Only HTE USA offers a 14-Day Satisfaction Guarantee and items may be returned and refunded. The Satisfaction Guarantee does not apply to Asia orders. Both HTE USA & ASIA offers Warranty from the date of purchase for the various products. The Owner Warranty Registration Card is included in every product package. You do not need to send the warranty card back to HTE. Once your order is processed, HTE has all the necessary information about the warranty of your machine or product in their computer system.


    • Warranty Period: 2 Years (Free)
    • Extended Warranty: Up to 3 more years available
      (please check with ZenKinetix on the pricing)

    2. E-POWER

    • Warranty Period: 1 Year (Free) for the Machine and 6 Months (Free) for the E-Power Belt
    • Extended Warranty: Up to 3 more years available for the Machine only
      (please check with ZenKinetix on the pricing)

    3. FIR PAD

    • Warranty Period: 1 Year (Free)
    • Extended Warranty: Not valid

    Warranty will void if the following situation occur:

    • Dissemble and repair of device from unauthorized party
    • Cause by misuse or abuse of equipment
    • Damage caused by natural calamities such as fire, earthquake, flood and lighting
    • Natural wear and tear of accessories and parts

    If you have any questions about shipping and warranty, please contact