Shipping & Warranty

Thank you for visiting and shopping at Following are the terms and conditions that constitute our Shipping Policy. Shipping policy differs between ZenKinetix direct products and distributed products by HTE USA.



  1. Neem Herbal Toothpaste

Shipment processing time

All orders are processed in 1-2 working days and shipped within USA in 2-7 business days.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Please note that delivery delays can occasionally occur.


Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer FREE SHIPPING in USA for any orders above $20.00. If below $20, the standard USPS first-mail package or priority mail rates apply. The estimated delivery time via USPS are processed within 2-7 business days, depending on your selection.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

ZenKinetix is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


ZenKinetix is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside of USA.


*The information below is only valid for HTE USA products*


  1. The Chi Machine
  2. E-Power
  3. FIR Pad
  4. FIR Infrared Waist Support Belt
  5. Body Profile Cream
  6. Soqi GoGreen Supplement


We are an Independent Distributor of HTE USA and our Member ID is A261350. All orders are processed and fulfilled by HTE USA directly. All products will be shipped by Ground Service once receipt of order is processed, confirmed and payment is accepted. Orders will normally be processed within three (3) business days and will be shipped directly to the designated Ship-To address in 3-7 days. HTE does not ship outside of USA for ALL their HTE products.  


HTE USA offers a 14-Day Satisfaction Guarantee and warranty since the date of purchase for the various products. The Owner Warranty Registration Card is included in every product package. You do not need to send the warranty card back to HTE USA. Once your order is processed, HTE USA has all the necessary information about the warranty of your machine or product in their computer system.


  • Warranty Period: 2 Years (Free)
  • Extended Warranty: Up to 3 more years available
    (please check with ZenKinetix on the pricing)


  • Warranty Period: 1 Year (Free) for the Machine and 6 Months (Free) for the E-Power Belt
  • Extended Warranty: Up to 3 more years available for the Machine only
    (please check with ZenKinetix on the pricing)


  • Warranty Period: 1 Year (Free)
  • Extended Warranty: Not valid

Warranty will void if the following situation occur:

  • Dissemble and repair of device from unauthorized party
  • Cause by misusage or abuse of equipment
  • Damage caused by natural calamities such as fire, earthquake, flood and lighting
  • Natural wear and tear of accessories and parts

If you have any questions about shipping and warranty, please contact